To the CNAs and other nursing staff “working” at a nuring home located in a small town in southern Illinois…

“FCOL!!! U been seen txting while on the clock (at and/or near the nurse’s station).  U are pd. to care for yur residents, not play w/yur cell phones while on the job. Pls work on being more responsive 2 the residents entrusted to yur care! U certainly wouldn’t want the state inspectors 2 find U txting while at work, would U?  Does yur facility need a surprise inspection to get this problem fixed? When a resident has GGP, s/he shouldn’t have 2 wait on you BC U R playing w/your phone! Yur facility has a great reputation, too bad your job performance doesn’t prove 2 b so hot! Now then: get B2W!”

Here’s a translation of the above text message…

“For crying out loud!!! You’ve been seen sending and receiving text messages while on the clock (at and/or near the nurse’s station).  You are being paid to care for yur residents, not play with your cell phones while on the job. Please work on being more responsive to the residents entrusted to your care! You certainly wouldn’t want the state inspectors to find you playing with your cell phone while at work, would you?  Does yur facility need a surprise inspection to get this problem fixed? When a resident has to got to go pee, s/he shouldn’t have to wait on you because you’re playing w/your phone! Yur facility has a great reputation, too bad your job performance doesn’t prove to be so hot! Now then: get back to work!”

When a nursing home resident needs assistance of any sort, nursing staff should never allow the use of their cell phone, taking excessive smoking breaks or gossiping with co-workers to slow their response time.  Please remember that you are paid to CARE for your residents — and to refuse to do so clearly constitutes neglect!

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